Back To The Course

  • Introduction to Cloud Computing and SFDC
  • Building Blocks of Force.com Platform
  • SFDC Data model, Objects, Relationships and Fields
  • SFDC Security Model and Its Features
  • SFDC Security Model Object, Record and Field Level Features
  • Business Logic
  • Business Process Automation
  • Introduction to Sales Cloud
  • Introduction to Service Cloud
  • Data Handling and Processing
  • Reports and Dashboards
  • Salesforce 1, Lightning App Builder, Salesforce A, Outlook
  • Activity Management, AppExchange, Content and Folder Management
  • Chatter, Global Action and Publisher Layout

Introduction to Service Cloud

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