Salesforce Certification Training: Admin 201 and App Builder

Salesforce Certification Training: Admin 201 and App Builder

Course Description

Salesforce Administrator & App Builder Certification Course from Skill Higher will help you pass the Salesforce Administrator Exam (ADM 201) and the Salesforce App Builder (DEV 401) Exam. The course is designed to ensure that you learn and master the concepts like AppExchange, Service Cloud, Lightning App Builder, Salesforce Reports & Dashboard.

Why this course ?

  • s per business insider, SFDC Developer & Architect has highest average salary across all jobs
  • 200,000 companies worldwide use Salesforce platform
  • As per Indeed.com data, 200% global jump in Salesforce jobs since Jan 2016

Curriculums

  • Introduction to Cloud Computing and SFDC

    Learning Objectives: Get to know about Cloud computing concepts, SAAS, PAAS, IAAS – Service model, Public, Private, Community, and Hybrid Cloud models. You will also get an introduction to SFDC and its architecture.

    Topics:

    What is Cloud Computing
    Service and Deployment models in the Cloud
    Market situation
    Cloud Ownership
    Introduction to SF1 and Force.com Platform
    Declarative & Programmatic Options in Force.com
    Meta-data Driven Architecture
    Multi-tenant Architecture
    Business and IT benefits
    Use of SF1

  • Building Blocks of Force.com Platform

    Learning Objectives: Learn to build a custom app on Force.com platform, different licenses in SFDC.

    Topics:

    Sign-up for a Free Environment / Org
    Adding company logo
    Benefits of System overview
    Salesforce Key Building Blocks
    Editions and Different Environments Available
    MVC Pattern
    Student App
    Student App Master Basic Data Model
    Student Master and Marks/Grades
    Student Master Basic Security Model
    Student Master Reports
    Student Master Application Scope

  • SFDC Data model, Objects, Relationships and Fields

    Learning Objectives: This module presents to you the understanding of Standard and Custom Objects, Standard and Custom Fields and Datatypes, various Relationships, Lookup Filters, schema builder and explains the implications of deleting fields.

    Topics:

    Create Custom Objects and understand various properties in the Object definition section
    Customize standard objects
    Field and Data Types
    Custom Field Prosperities
    Field Dependencies
    Types of Relationship Fields
    Search Layouts

  • SFDC Security Model and Its Features

    Learning Objectives: Understand different levels – Org-level, Object level, Record level, Org-level – Profile and Permission sets Login hours, network level and Object Level – Profile and Permission sets.

    Topics:

    Security Model Mind Map
    System Level or Org Level Security
    User Administration and Troubleshooting
    Permission Sets
    Profile and Permissions Sets
    Password Policy
    IP Address security
    Login hours
    Session settings
    Activations
    Page layout assignment
    Tab setting
    Field level security

    Hands-on:

    Permission Set
    Profile
    Security

  • SFDC Security Model Object, Record and Field Level Features

    Learning Objectives: Learn organization wide defaults, Role, and Role Hierarchy, Criteria based sharing, Manual Sharing and Apex sharing reasons.

    Topics:

    Security Model Mind Map
    Record Level and Object Level
    Organization wide defaults
    Organization wide defaults – Student App
    Role and Role Hierarchy
    Criteria Based Sharing
    Different ways to gain Record Level Access
    Public Group
    Queue
    Public group Vs Queue

  • Business Logic

    Learning Objectives: Learn to work on custom and standard objects; Enforcing Data quality, Integrity and Validation rules.

    Topics:

    Business Logic Mind Map
    Different Options to Implement Business Logic
    Functions
    Formula
    Validation Rules
    Rollup Summary Fields
    Record Types and Page Layouts

  • Business Process Automation

    Learning Objectives: This module will help you in learning Capabilities and use cases for the approval process and gives you an introduction to Lightning Process builder.

    Topics:

    Business Process Automation
    Business Requirements – Workflow Rules
    Workflow – Actions (Time When Action Takes Place)
    Workflow – Actions
    Workflow – Considerations
    Approvals – Introduction
    Approvals – How to Create A Process
    Approvals – Actions
    Approvals – How and What Can Approvers Do

  • Introduction to Sales Cloud

    Learning Objectives: This module will explain the different sales processes in any organization, Sales Productivity Features, Lead management, products and price books, campaign management.

    Topics:

    Sales Cloud
    Sales Process
    Sales Productivity Features
    Lead Management
    Lead auto response
    Lead assignment
    Web to lead
    Accounts and Contacts Management
    Opportunities
    Campaign Management
    Price Book, Products, Price Book Entries

  • Introduction to Service Cloud

    Learning Objectives: Learn capabilities of case management, given a scenario, identify how to automate case management. Capabilities of solution management, the basic capabilities of Communities and the capabilities of Sales Force Knowledge.

    Topics:

    Service Cloud
    Case Management
    Typical Service and Support Process
    Automation – Web2Case and Auto-Response
    Automation – Email2Case
    Automation – Assignment Rules
    Automation – Escalation Rules
    Email Templates in Case Management
    Channels
    Case Resolution – Solutions
    Case Resolution Using Knowledge
    Communities Basics
    Communities Setup and Administration
    Communities – Ideas and Answers

    Hands-on:

    Capture cases from website and email
    Customize case process, Solutions, Communities and Salesforce Knowledge

  • Data Handling and Processing

    Learning Objectives: This module introduces you to the concept of identifying tools and use cases for managing data. Capabilities and implications of the data validation tools and the different ways to back up data.

    Topics:

    Data Handling and Processing Overview
    Exporting data and Regular Backup
    External ID and Unique Fields
    Import
    Install Apex Data loader
    Use the Import Wizard and Data Loader and compare the features, Update, Upsert operations, Delete and Hard Delete records,
    Transfer record ownership

    Hands-on:

    Data Handling and Processing
    Exporting data and Regular Backup
    Install Apex Data loader
    Use the Import Wizard and Data Loader and compare the features, Update, Upsert operations, Delete and Hard Delete records,
    Transfer record ownership

  • Reports and Dashboards

    Learning Objectives: Create or customize a report, know the impact of the sharing model on reports, and options available when creating and modifying dashboards.

    Topics:

    Execute a report with and without modifications
    Create a tabular report, summary and matrix report
    Report and Security
    Report Builder and Standard Reports Available
    Add a chart and a few other features like highlighting
    Create a custom report type and store in a folder
    User filters in reports
    Create a dashboard
    Bucket field
    Tabular Report significance
    Summary report significance
    Matrix report significance
    Joined report significance
    Dynamic dashboard

    Hands-on:

    Execute a report with and without modifications
    Create a tabular report, summary and matrix report
    Add a chart and a few other features like highlighting
    Create a custom report type and store in a folder
    User filters in reports
    Create a dashboard

  • Salesforce 1, Lightning App Builder, Salesforce A, Outlook

    Learning Objectives: Learn about the capabilities of Salesforce1 and Salesforce and the installation and synchronization options of Salesforce for Outlook.

    Topics:

    Customizable parts of the SF1 app
    Security and customizable settings
    Navigation menu
    Compact layouts and Mobile cards
    Basic admin activities on Salesforce A
    Outlook and SF synch up

    Hands-on:

    Customizable parts of the SF1 app
    Security and customizable settings
    Navigation menu
    Compact layouts and Mobile cards
    Basic admin activities on Salesforce A
    Outlook and SF synch up

  • Activity Management, AppExchange, Content and Folder Management

    Learning Objectives: In this module, you should learn use cases for AppExchange applications, and describe the capabilities of Salesforce Content, and activity management.

    Topics:

    Activity management – Tasks, Events, and Open activities
    Creating and tracking tasks and events
    Folders and Document templates
    AppExchange

    Hands-on:

    Activity management – Tasks, Events, and Open activities
    Creating and tracking tasks and events
    Folders and Document templates
    AppExchange

  • Chatter, Global Action and Publisher Layout

    Learning Objectives: Know about the Global action and publisher layouts and the features of Chatter in this module.

    Topics:

    Chatter groups, feeds, people
    Files, Follow records, people
    Groups Topics and Files
    Global action types-Create
    Log a call, Custom VF page
    Custom canvas, Publisher layout
    Global an Object specific actions

    Hands-on:

    Chatter groups, feeds, people
    Files, Follow records, people
    Groups Topics and Files
    Global action types-Create
    Log a call, Custom VF page
    Custom canvas, Publisher layout
    Global an Object specific actions

  • Salesforce Mobile

    Learning Objectives: Learn about the Salesforce mobile apps.

    Topics:

    Salesforce1
    SalesforceA
    Salesforce1 Vs SalesforceA

    Hands-on:

    Salesforce1
    SalesforceA

  • Deployment

    Learning Objectives: In this module, you will learn deployment process in Salesforce environment.

    Topics:

    Outbound Change Sets
    Inbound Change Sets
    Deployment Settings

    Hands-on:

    Implement deployment steps

  • Application Cycle

    Learning Objectives: Get an overview of the application cycle of a Salesforce project.

    Topics:

    Milestones
    Sandboxes
    Change Sets
    Packages

    Hands-on:

    Create change sets and packages

  • Lightning in Salesforce

    Learning Objectives: In this module, you will get an introduction to Salesforce Lightning.

    Topics:

    Lightning Components
    Lightning Component Capabilities
    Lightning Components vs. Visualforce

    Hands-on:

    Work on lightning experience

  • Buttons and Link Management

    Learning Objectives: Learn how to work on buttons and links.

    Topics:

    Creating Custom Buttons
    Creating Custom Links
    Creating Records with Actions
    Global Action
    Object Specific Action

    Hands-on:

    Create Salesforce button and links

  • App Exchange

    Learning Objectives: In this module, you will get to know about AppExchange.

    Topics:

    AppExchange Overview
    Finding and Selecting an App
    Installing an App
    Finding a Developer
    Finding a Consultant

    Hands-on:

    Work in AppExhange

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