Salesforce Admin 201 Certification Training
Salesforce Admin Certification online training by Skill Higher will help you to become an expert by mastering topics such as identify different Salesforce building blocks, Data model, Security model, Automation options, Sales Cloud and Service Cloud modules, Reports and Dashboard.
Why this course ?
Salesforce continued to dominate the CRM market in 2016, with 19.7 percent of the market – Gartner
Intel, Schneider Electric, VMware, Zendesk, HubSpot, Tableau and many Fortune 500 companies are using Salesforce.
Average Salary of SalesForce Administrator is $89,720 – Indeed.com
Introduction to Cloud Computing and SFDC
Learning Objectives: Get to know about Cloud computing concepts, SAAS, PAAS, IAAS – Service model, Public, Private, Community, and Hybrid Cloud models.
Service and Deployment models in the Cloud
Introduction to SF1 and Force.com Platform
Declarative & Programmatic Options in Force.com
Meta-data Driven Architecture
Business and IT benefits
Use of SF1
Building Blocks of Force.com Platform
Learning Objectives: Learn to build a custom app on Force.com platform, different licenses in SFDC.
Sign-up for a Free Environment / Org
Adding company logo
Benefits of System overview
Salesforce Key Building Blocks
Editions and Different Environments Available
Student App Master Basic Data Model
Student Master and Marks/Grades
Student Master Basic Security Model
Student Master Reports
Student Master Application Scope
SFDC Data model, Objects, Relationships and Fields
Learning Objectives: This module presents to you the understanding of Standard and Custom Objects, Standard and Custom Fields and Datatypes, various Relationships, Lookup Filters, schema builder and explains the implications of deleting fields.
Create Custom Objects and understand various properties in the Object definition section
Customize standard objects
Field and Data Types
Custom Field Prosperities
Types of Relationship Fields
SFDC Security Model and Its Features
Learning Objectives: Understand different levels – Org-level, Object level, Record level, Org-level – Profile and Permission sets Login hours, network level and Object Level – Profile and Permission sets.
Security Model Mind Map
System Level or Org Level Security
User Administration and Troubleshooting
Profile and Permissions Sets
IP Address security
Page layout assignment
Field level security
SFDC Security Model Object, Record and Field Level Features
Learning Objectives: Learn organization wide defaults, Role, and Role Hierarchy, Criteria based sharing, Manual Sharing and Apex sharing reasons.
Security Model Mind Map
Record Level and Object Level
Organization wide defaults
Organization wide defaults – Student App
Role and Role Hierarchy
Criteria Based Sharing
Different ways to gain Record Level Access
Public group Vs Queue
Learning Objectives: Learn to work on custom and standard objects; Enforcing Data quality, Integrity and Validation rules.
Business Logic Mind Map
Different Options to Implement Business Logic
Rollup Summary Fields
Record Types and Page Layouts
Business Process Automation
Learning Objectives: This module will help you in learning Capabilities and use cases for the approval process and Introduction to Lightning Process builder.
Business Process Automation
Business Requirements – Workflow Rules
Workflow – Actions (Time When Action Takes Place)
Workflow – Actions
Workflow – Considerations
Approvals – Introduction
Approvals – How to Create A Process
Approvals – Actions
Approvals – How and What Can Approvers Do
Introduction to Sales Cloud
Learning Objectives: This module will explain the different sales processes in any organization, Sales Productivity Features, Lead management, products and price books, campaign management.
Sales Productivity Features
Lead auto response
Web to lead
Accounts and Contacts Management
Price Book, Products, Price Book Entries
Introduction to Service Cloud
Learning Objectives: Learn capabilities of case management, given a scenario, identify how to automate case management. Capabilities of solution management, the basic capabilities of Communities and the capabilities of Sales Force Knowledge.
Typical Service and Support Process
Automation – Web2Case and Auto-Response
Automation – Email2Case
Automation – Assignment Rules
Automation – Escalation Rules
Email Templates in Case Management
Case Resolution – Solutions
Case Resolution Using Knowledge
Communities Setup and Administration
Communities – Ideas and Answers
Data Handling and Processing
Learning Objectives: This module introduces you to the concept of identifying tools and use cases for managing data. Capabilities and implications of the data validation tools and the different ways to back up data.
Data Handling and Processing Overview
Exporting data and Regular Backup
External ID and Unique Fields
Install Apex Data Loader
Use the Import Wizard and Data Loader and compare the features, Update, Upsert operations, Delete and Hard Delete records,
Transfer record ownership
Reports and Dashboards
Learning Objectives: Create or customize a report, know the impact of the sharing model on reports, and options available when creating and modifying dashboards.
Execute a report with and without modifications
Create a tabular report, summary and matrix report
Report and Security
Report Builder and Standard Reports Available
Add a chart and a few other features like highlighting
Create a custom report type and store in a folder
User filters in reports
Create a dashboard
Tabular Report significance
Summary report significance
Matrix report significance
Joined report significance
Salesforce 1, Lightning App Builder, Salesforce A, Outlook
Learning Objectives: Learn about the capabilities of Salesforce1 and Salesforce and the installation and synchronization options of Salesforce for Outlook.
Customizable parts of the SF1 app
Security and customizable settings
Compact layouts and Mobile cards
Basic admin activities on Salesforce A
Outlook and SF synch up
Activity Management, AppExchange, Content and Folder Management
Learning Objectives: In this module, you should learn use cases for AppExchange applications, and describe the capabilities of Salesforce Content, and activity management.
Activity management – Tasks, Events, and Open activities
Creating and tracking tasks and events
Folders and Document templates
Chatter, Global Action and Publisher Layout
Learning Objectives: Know about the Global action and publisher layouts and the features of Chatter in this module.
Chatter groups, feeds, people
Files, Follow records, people
Groups Topics and Files
Global action types-Create
Log a call, Custom VF page
Custom canvas, Publisher layout
Global an Object specific actions