ITIL Service Design (SD)
Why this course ?
ITIL Service Design (SD) is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can work towards you achieving your ITIL expert qualification.
The purpose of this course is to help you gain a detailed understanding on industry practices in service management as documented in the ITIL Service Design publication.
This course focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.