Course Description

Why this course ?

ITIL Release, Control & Validation (RCV) is one of four courses that form the ITIL Intermediate Capability stream and builds on the knowledge you gained in your ITIL Foundation course. It takes a detailed look at some of the processes described in the Service Transition and Service Operation books.

This ITIL course will help you gain competence in the aspects of service management that relates to RCV, including:

 A detailed understanding of the RCV processes: change management, service validation and testing, service asset and configuration management, knowledge management, change evaluation, and request fulfillment   The principles of service transition   How RCV supports and interacts with other service life-cycle activities   How to measure RCV   RCV roles and responsibilities